We will always try and provide you the best service possible. But if for any reason you are not completely satisfied with our service please contact us within 24 hours so we can put it right.
We offer choices of 4, 6 or 8 weekly visits with some flexibility due to weather conditions. If you wish to end our services you have the right to do so at any time.This can be done by telephone or email. We have the right to charge you full price if we turn up at your door and you turn us away for any reason.
We are DBS Checked and fully insured and health and safety aware.
Terms and Conditions
By using our services, you agree to our payment terms and conditions.
We will require a 50% deposit before the start of the Clean/Gutter Clearance/End of Tenancy/Sparkle/Spring/Moving in/out cleans.
If you cancel your appointment within 24 hours we will retain 30% of your deposit.
Within 48 hours we will retain 20% of your deposit.
If Maples Cleaning Solutions cancel your service at any time before your service date we will give you a full refund of your deposit.
All payments for our services must be paid in full within 7 days of service date unless previously agreed in writing. We will invoice you after your service has been completed via email. If you require a paper receipt on the day, please advise.
Thank you for your understanding.
We use the reach and wash system using the water fed poles from the safety of the ground.
By using reverse osmosis and de-ionization technology. The tap water is purified removing all traces of minerals and impurities. We supply all the water which is transported in a large mounted tank in our van. The water is then pumped from the van through the telescopic poles to the brush heads at the end. The dirt is then cleaned from your windows including your frames and sills automatically on all cleans unless otherwise advised. Then it is all rinsed with the water and is left to dry naturally without leaving any marks.
No more buckets filled with brown dirty water that has been used over and over again.
We will still work in light rain or short showers but if it is torrential rain we will have to arrange another convenient time. We will try and be as reliable as we can subject to weather conditions.
WE ARE ALSO REGISTERED WITH
CHECK A TRADE
We understand that everybody is busy and we are getting more and more vigilant.
If you require us to contact you at least 24 hours before we are due so that we can arrange access, or for any other reasons please make us aware your preferred method of contact.
We are a friendly family run business please contact us if you require a non obligation quote for any of our services.
AREAS WE COVER FOR DOMESTIC CLEANING ARE
South Orpington, Green St Green, Chelsfield, Tubbenden Lane, Farnborough, Cudham, Knockholt, Badgers Mount, Sevenoaks and surrounding areas.
For all commercial work we cover all areas please just contact us either by phone or email to arrange a meeting
Also you can visit us on Facebook & Instagram #maplescs
We will be using the reach and wash system . This method only uses purified water. It contains no chemicals or detergents so is safe for plants etc. The water is pumped directly from the van along a hose pipe and through a telescopic pole. Once the windows have been cleaned they are left to dry naturally. As the water is so pure it dries without leaving any marks. This is normal practice.
CONSERVATORY'S are a great addition to any home but also need cleaning . We also use the pure water system with the reach and wash to clean your conservatories
If they're very dirty we use a biodegradable and phosphate free solution to remove the dirt before rinsing of with the pure water. Your conservatory may need a first clean to get it looking its best. Please ask for a quote. Then we can keep it looking good with a regular clean.
Not everywhere is suitable for reach and wash. So we still offer the traditional way of cleaning windows with soapy water and a squeegee. This is the way we also clean the insides, but we would require you to clear all windowsills and any obstructive furniture so we can carry out our work efficiently and safely
Gutters should be cleared out at least once a year to prevent build up of leaves and moss etc. The powerful vacuum is used from the ground and is able to clear your gutters successfully . The waste can either be recycled as compost or put into your garden waste wheelie bin.
We also can arrange to take away but this will be charged accordingly
Over time your fascia and sofits turn green and black with a build up from the elements. Using the reach and wash they are easy to clean . This is recommended to have done regularly to prevent discoloring.
Includes shop front windows, canopy's, fascias, hoarding and signs. Industrial units and office sites and car show rooms and Schools etc.
End of Tenancy Cleans
We also offer competitive prices on end of tenancy cleans. Please contact us for an estimate. All estimates are a guide based upon an average property consisting of
1 Living Room
Additional rooms will incur extra charges.
Here are a couple of examples.
One Bedroom House/ Flat from £160.00
Six Bedroom House /Flat from £310.00
You will also incur extra charges if the property requires an even deeper clean if it has been neglected.
Builders/Sparkle Cleans are priced individually depending on what is required and time it will take.
We will always visit the premises before commencing any cleans and offer a non obligation estimate.
To set up a consultation, please contact us at your convenience. We look forward to hearing from you.
The Maples, Porthallow Close, Orpington, Kent
Monday - Saturday; 8am - 6pm
Please leave a message and we will get back to you as soon as possible. Thank you.